Provider Issue Management System
Welcome to the Office of Provider Relations’ Provider Issue Management System (PIMS).
This system was designed to capture, track, and resolve issues submitted by our network of providers in a timely manner.
If you have a provider issue that is not related to an individual, please complete our Provider Issue Resolution Form.
If your issue is related to an individual, please complete our Office of Constituent Service’s Intake Form.
If you have been granted access to the system, you can Log In by clicking the link at the top of this page.
If you have not been granted access but believe you need access to complete your job functions, please complete an Access Request Form.
For assistance on how to use this system, please contact Carole Crowley or Diana Aspinwall.
For technical issues, please request support through the DBHDD Work Request Manager.